See what guests keep telling you.
Collect private guest feedback with optional contact details and follow-up consent. Explore recurring themes in public reviews from Google Maps, Tripadvisor, Booking.com and Airbnb, with the original words close at hand.
Review work without the tab-hopping
A closer look at how Reviato turns scattered review sources into something a team can use.
- Aspect-based review analysis
- Turn messy review text into clear buckets like service, cleanliness, and value. See aspect scores and sentiment highlights, then validate with search.
- Review trend tracking
- Interactive charts for rating movement, topic shifts, and sentiment changes over time. Understand what's improving without jumping to bad conclusions.
- Sentiment phrase highlights
- Highlight sentiment-bearing phrases inside reviews so you can triage faster and use evidence—not gut feel—when deciding what to fix.
- Public reviews and private feedback
- Read reviews from Google Maps, Tripadvisor, Booking.com and Airbnb alongside private feedback. Optional contact details and separate consent choices keep follow-up attached to the feedback.
From a recurring topic to the original words.
Reviato’s public demo uses synthetic guest feedback. Follow a topic, inspect the comments behind it and decide what to investigate with your team.
“A warm welcome at check-in. The room was fine. We would have liked clearer breakfast times.”
- Topic found in the demo
- Breakfast · Negative sentiment
- A question for the team
- Are breakfast times clear when guests check in? Read the surrounding comments before deciding what to change.
What a Reviato user noticed
“We have regular sessions to review the customers feedback, but without the analysis it was easy to miss a trend or even some details buried under a 5 stars review.”
In the same review, Maria describes collecting private feedback for follow-up. She also asks for better integration with her HMS/PMS (hotel or property-management system).
Read Maria’s full review on TrustpilotSee whether Reviato fits your team.
Explore the product before a conversation. Pricing, setup guidance and product limits are published on Reviato’s own site.
- Start with the work
Try public review analysis and the private-feedback workflow using clearly labelled sample data. The demo needs no account.
Try the sample demo- Check the commitment
See current plans, location limits and payment terms on the product pricing page.
View Reviato pricing- Understand setup and support
Read the account, team and location setup steps. Email is Reviato’s primary support channel.
- Check the boundaries
Reviato focuses on feedback collection and analysis. It does not publish replies to public reviews. Ask about your specific system before assuming an integration is available.
Talk to the people building it.
Have a question about a product, an integration or a possible partnership? Tell us what you’re working on.