About EthosLink

Human service, thoughtful AI

We are a hands-on product studio helping hospitality and service businesses stay close to their guests without adding extra tech stress.

"Hospitality is personal. Our job is to keep the tools friendly so teams can stay focused on people."

Paulo Fidalgo
Paulo Fidalgo
Founder & Engineer

We started by helping local venues reply to more reviews. The real challenge wasn’t gathering feedback—it was turning that feedback into next steps a busy team could handle. That led us to build Reviato: a calm, transparent assistant that spots patterns, suggests actions, and shows the impact.

  • Clarity over jargon. We translate data into plain language guidance so teams act fast and confidently.
  • Automation with empathy. AI should amplify human service, not replace it. Every workflow keeps guests at the centre.
  • Open and transparent. Pricing, data sources, and results stay visible—because trust fuels long-term growth.