General Manager

TOASTED Bagels & Coffee is a Mediterranean-inspired concept built around scratch-made bagels and a serious coffee program. Hospitality is at the core of everything we do, and the General Manager sets that tone every day.

The role
The General Manager owns the full operation of their store: P&L, team performance, guest experience and day-to-day execution. You'll hold your leads accountable, support their growth and set the standard on the floor. This leadership role calls for both financial discipline and genuine hospitality.

What you will do:
- Own and understand every line of your store's P&L
- Hit or beat weekly sales and labor targets, and monitor daily COGS and waste
- Make sure FOH and BOH teams run openings, closings and normal operations to standard
- Hold leads accountable for quality, speed and execution on every shift
- Lead hiring and oversee training for all store-level roles
- Build schedules that maintain labor targets
- Conduct semi-annual performance reviews
- Handle guest feedback directly, quickly and with care
- Maintain store cleanliness, presence and brand standards on every shift
- Oversee and grow guest reviews

What we are looking for:
- 2+ years of restaurant or food service management experience
- Proven ability to manage a P&L and hit labor and sales targets
- Strong leadership, with experience in hiring, onboarding and performance management
- A guest-first mindset and the ability to handle difficult situations calmly and directly
- Bonus: fast casual, QSR or multi-location experience

Compensation and details:
- $28–34 per hour, eligible for a quarterly bonus
- Full-time employees (30+ hours a week) receive health, dental and vision insurance after 90 days
- Available locations: U-District and South Lake Union, Seattle
- We aim to develop General Managers into Area Managers

Mediterranean-inspired Seattle bagel and coffee concept with four locations and a bakery in Lake City.