Front Desk Agent / Concierge

Are you an Austin know-it-all who loves working with people and creating fantastic experiences? Heywood Hotel is looking for a Front Desk Agent / Concierge to join our small but mighty team in East Austin. Hotel experience is not required.

Our front desk agents and concierges work directly with guests to make sure they have exactly what they need for a fantastic stay.

What you'll do:
- Prepare guest rooms and amenities
- Take reservations and welcome guests at check-in
- Point guests to the best Austin restaurants, cocktail lounges and activities, and help with whatever they need during their stay
- Help with general hotel preparedness: stocking supplies, managing inventories, preparing and quality-checking rooms, folding laundry and keeping the hotel tidy

Schedule:
- Fixed weekly schedule, 4–5 days a week for 24–36 hours, with potential for full-time
- Shifts are 7:45 am–3:00 pm and 1:00 pm–7:30 pm, with some weekends and holidays
- At least one weekend shift every week
- On call two evenings a week for infrequent after-hours guest calls (after-hours coverage is paid)
- No overnight shifts

Requirements:
- Process-oriented, with strong computer skills (Windows, Office)
- Administrative, hotel or office experience
- Customer service experience and a passion for guest satisfaction
- Austin resident for at least 1 year, with local knowledge
- Attention to detail, team orientation and a positive attitude
- Valid driver's license and reliable transportation
- Background check

We offer good pay, merit-based wage increases and a respectful work environment.

Michelin-rated, independent, woman-owned 7-room boutique hotel in East Austin.